Refunds and replacements can only be issued if:
the goods are damaged or defective
the goods were purchased directly through pouredinoakley.com
the goods are returned within a 14 day period from receipt
We are unable to refund bottles that have been opened or if they were purchased via third-party sellers.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.
Customers are also required to pay associated shipping fees when returning an order and are responsible for ensuring the goods arrive safely. If you are shipping an item over £60 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please take extra precautions if attempting to return bottles during the winter as we are not responsible for bottle breakages that occur whilst in transit to us.
If your circumstances align with our Returns Policy, please email email@example.com to coordinate, using the subject line RETURNS. We also require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
If you haven’t received a refund, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, it is over 30 days and you still have not received your refund, please contact us at firstname.lastname@example.org